Returns & Exchanges
We want you to love what you ordered. If something isn't right, here's how we'll make it good.
7-day window
You can request a return or exchange within 7 days of delivery. After 7 days we're unfortunately unable to accept the item back.
Eligibility
To be eligible, the item must be:
- Unworn, unwashed and undamaged.
- In its original condition with all tags attached.
- Free of stains, marks, perfume or deodorant.
For hygiene reasons, innerwear, and items marked final sale are not eligible for return or exchange.
Exchanges
Wrong size or colour? Raise an exchange and we'll send the replacement once the original is received and inspected, subject to availability. If the size you want is out of stock, we'll process a refund instead.
How to raise a request
Signed-in customers can raise a request from their order page. Go to My Account, open the order, and tap Return / Exchange on the item. You can track the status under My Returns.
Ordered as a guest? Email us at hello@seathru.clothing with your order number and we'll help you out.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–7 business days. Prepaid orders are refunded via Razorpay to the source account. Delivery charges, if any, are non-refundable unless the item was faulty or incorrect.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and we'll arrange a free replacement or full refund — no questions asked.
Still have questions? Reach the seathru. team at hello@seathru.clothing.